Job Description
**Job Title: Account Services Representative**
**Compensation:** $14/hour plus incentives and shift differentials
**About Us:**
We are a leading provider of diverse vacation experiences, offering families the opportunity to explore some of the most desirable destinations across the country—from sunny beaches to snowy mountains. Our commitment is to provide affordable and memorable vacation options for every family and every budget. As we continue to grow, we remain dedicated to delivering exceptional service and experiences to our valued customers.
**Job Overview:**
As an Account Services Representative, you will play a vital role in maintaining the performance of our accounts and ensuring outstanding customer service. Your primary responsibilities will involve managing inbound calls, with some outbound communication as needed. You will assist in collecting past due payments related to Homeowners Association (HOA) fees, maintenance, taxes, and use fees, all while adhering to federal and state regulations and our internal policies.
**Key Responsibilities:**
- Engage with account owners via telephone to collect past due payments, including maintenance fees, taxes, and other charges.
- Identify accounts requiring further research or skip tracing, and take appropriate actions to ensure timely contact.
- Provide accurate and helpful information to owners regarding their accounts during each interaction.
- Follow established training and quality standards to deliver exceptional customer service, even in challenging situations.
**Qualifications:**
To be successful in this role, you should meet the following criteria:
- Previous experience in customer service is preferred.
- Call center experience is a plus.
- A dedicated workspace at home that is free from distractions and interruptions.
- A stable internet connection with a minimum download speed of 100 Mbps and an upload speed of at least 10 Mbps.
**Remote Work Considerations:**
This position is fully remote, and selected candidates will receive training online. You must have a designated work area at home and reliable internet access to perform your duties effectively.
**Why Join Us?**
We offer a comprehensive benefits package that includes:
- Health benefits: medical, dental, and vision coverage
- Paid Time Off (PTO) for vacation, sick leave, and personal time
- Paid holidays
- 401(k) plan with a generous company match
- Daily Pay benefit for flexible access to your earnings
- Family benefits, including pregnancy and parental leave, as well as adoption assistance
- Wellness programs and flexible spending accounts
- Tuition assistance for continued education
- Military leave and an Employee Assistance Program (EAP)
- Life, disability, accident, critical illness, and hospital insurance
- Pet insurance options
- Exclusive discounts for team members on hotels, cruises, resorts, restaurants, and entertainment
- Opportunities for advancement and professional development
- Community involvement programs
We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law. If you require reasonable accommodations to complete your application or any part of the recruitment process, please reach out to us with the job title and location of the position you are applying for.
We look forward to welcoming you to our team!
Employment Type: Full-Time
Salary: $ 14.00 Per Hour
Job Tags
Hourly pay, Daily paid, Full time, Local area, Remote work, Flexible hours, Shift work,